For any undamaged merchandise product purchased on our website, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. The buyer will pay the shipping costs. In addition, please note the following: (i) Products can be returned only in the country in which they were originally purchased. In regards to ticket purchases, S&A ALMAGOR CORP DOES NOT accept returns and / or exchanges and REFUNDS ARE NOT APPLICABLE.